Ten Capabilities Customers Want from a Manufacturer of Configure-to-Order Products

In this environment of high product variety and multi-level sales channels, being ‘easy to do business with’ is about understanding the needs of each participant and making it as simple as possible for each of them to do what they need to do – i.e. select, configure, price, bid, or order the products that best fit their wants and needs. And everyone’s expectations of ‘easy’ are growing every day – the Internet is seeing to that.

By working with leading manufacturers of products as diverse as construction equipment, machine tools, pumps and valves, watercraft, heating elements, conveyor belts, gaskets, windows, doors, cabinets, HVAC systems, auditorium seating, commercial window treatments, and more, TDCI is helping to shape what ‘easy to do business with’ means in many of today’s markets.

This white paper is based on what we have learned from working with these diverse companies. It provides a brief summary of the most important capabilities TDCI has found customers (e.g. dealers, distributors, contactors, designers, and owners) consider important to making a particular manufacturer ‘easy to do business with’.

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